An Executives Guide to Cognitive Computing Part 1

What you need to know about Cognitive Computing Part 1

In the coming weeks I will lay out an explanation and recommendation on what and how Cognitive Computing can be used.  As always I look forward to comments and thoughts raised.

Technology continues to develop and improve in how we interact with systems and people.  Over the past decade there has been radical developments in how computers make sense of:

·      Text

·      Voice

·      Pictures

Given these capabilities; what will this mean for your agency or program?  The possibilities are endless when one considers the value of integrating text, voice and pictures into the decision making process.   The purpose of the discussion is to investigate the “art of the possible” and to provide an overview of Cognitive Computing. We will conclude with a focus on approaches and recommended next steps.

This new shift in technology provides the ability to automate knowledge and decision making in a more meaningful way.  The challenge of policy change needs to occur to reap the benefits of this new technology.  Cognitive Computing will face some challenges over the next few years.  It will evolve over time as it used by public sector organizations.

Public Sector organizations around the world have too much information to analyze. Traditional Information Technology (IT) systems cannot cope with variety or volume.  Each department or program needs access to more sources of information. The more “dimensions” of information accessed (e.g. geo-spatial, social media, weather data) the better the outcome.

In today’s world employees and programs are asking harder questions through traditional means. As an example; one government agency is trying to analyze the dynamics of the underground economy.  A state government is attempting to understand why municipalities dissolve or succeed.  It is important to apply critical thinking principles via cognitive computing.   There is a need to eliminate the “noise” that exists in today’s information driven society.  Organizations can now use machine learning and hypothesis testing to apply critical thinking against larger sources of all types of information.

Recommendations of this discussion will focus on ensuring a clear objective. And, that the domain of knowledge is complete and defined.  This ensures that the cognitive systems will work successfully to solve complex business problems.

Thoughts ?

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Contextual Computing

Contextual Computing unlocking the power of enterprise data Infographic

Update and Observations May 2014

I have been meeting with government and healthcare organizations over the past few months and it apparent that there is a general frustration with existing work based technology and applications.  I have discussed this earlier; that we are technically “rich” in our personal lives and technically “poor at work.

ERP, HRMS and CRM systems that have been deployed over the past 20 years had inherent user interface issues (i.e. they sucked).  We have done Business Value Assessments in the past where we found end users printing screen shots of the work they did in an ERP system because they did not trust the technology and feared being audited: that is fundamentally bad when you are supposedly using technology and reverting back to manual processes.

So with your personal life filled with smartphones, tablets, smart televisions, smart thermostats that talk to your smartphone etc.; and the “Appification” of everything where you the consumer have a broad choice of applications, data and platforms to interact with said software and content your expectations rise rapidly.

So when you show up to work on a Monday and look at multiple login screens to archaic and dysfunctional technology you get depressed (which I would argue affects your productivity ).  You have diligently documented how to get work done via the “Cheat Sheets” at your cubicle or work area and you plod along.  Juxtaposed with what is on your smartphone on your hip vs. what you look at on your workstation.  Things need to change you need to be able to have a richer work experience.

So, as  mentioned my discussions with clients in all areas of public sector have been interesting.  They want to be more effective in getting work done with technology that provides what they want when they want and on the platform of their choice.  So over the next few posts I will be covering:

Work Optimization – Think about what method you use to get work done.  Task Outcome or Time Sensitive work are done differently and there is always a process or workflow productive people stick to; so understanding how people work becomes more important in deploying technology.  

Open Data – What does this mean and how does ECM fit into this.  Since with Open Data Sets organizations have information in a format that can be repurposed and presented for constituents to be better informed or government agencies to enhance their decision making process in getting work done.

Contextual Computing – IBM has done a recent study on this new developing area and how it helps people work better with better decision making etc.

As always I look forward to questions of discussion.

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