Update and Observations May 2014

I have been meeting with government and healthcare organizations over the past few months and it apparent that there is a general frustration with existing work based technology and applications.  I have discussed this earlier; that we are technically “rich” in our personal lives and technically “poor at work.

ERP, HRMS and CRM systems that have been deployed over the past 20 years had inherent user interface issues (i.e. they sucked).  We have done Business Value Assessments in the past where we found end users printing screen shots of the work they did in an ERP system because they did not trust the technology and feared being audited: that is fundamentally bad when you are supposedly using technology and reverting back to manual processes.

So with your personal life filled with smartphones, tablets, smart televisions, smart thermostats that talk to your smartphone etc.; and the “Appification” of everything where you the consumer have a broad choice of applications, data and platforms to interact with said software and content your expectations rise rapidly.

So when you show up to work on a Monday and look at multiple login screens to archaic and dysfunctional technology you get depressed (which I would argue affects your productivity ).  You have diligently documented how to get work done via the “Cheat Sheets” at your cubicle or work area and you plod along.  Juxtaposed with what is on your smartphone on your hip vs. what you look at on your workstation.  Things need to change you need to be able to have a richer work experience.

So, as  mentioned my discussions with clients in all areas of public sector have been interesting.  They want to be more effective in getting work done with technology that provides what they want when they want and on the platform of their choice.  So over the next few posts I will be covering:

Work Optimization – Think about what method you use to get work done.  Task Outcome or Time Sensitive work are done differently and there is always a process or workflow productive people stick to; so understanding how people work becomes more important in deploying technology.  

Open Data – What does this mean and how does ECM fit into this.  Since with Open Data Sets organizations have information in a format that can be repurposed and presented for constituents to be better informed or government agencies to enhance their decision making process in getting work done.

Contextual Computing – IBM has done a recent study on this new developing area and how it helps people work better with better decision making etc.

As always I look forward to questions of discussion.

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Alternate Posting due to upcoming Scottish Referendum

Now, I know I typically will make small comments and observations about technology and primarily ECM.  However, being of Scottish heritage and being aware of the upcoming referendum I thought I would share this wee note.

 

Campaigning versus Voting!

 

          

While walking down the street one day a Member of Parliament is tragically hit by a truck and dies.


His soul arrives in heaven and is met by St. Peter at the entrance.

‘Welcome to heaven,’ says St. Peter.

‘Before you settle in, it seems there is a problem. We seldom see a high official around these parts, you see, so we’re not sure what to do with you.’

‘No problem, just let me in,’ says the man.

‘Well, I’d like to, but I have orders from higher up. What we’ll do is have you spend one day in hell and one in heaven. Then you can choose where to spend eternity.’

‘Really, I’ve made up my mind. I want to be in heaven,’ says the MP.

‘I’m sorry, but we have our rules.’

And with that, St. Peter escorts him to the elevator and he goes down, down, down to hell. The doors open and he finds himself in the middle of a green golf course.

In the distance is a clubhouse and standing in front of it are all his friends and other politicians who had worked with him.

Everyone is very happy and in evening dress. They run to greet him, shake his hand, and reminisce about the good times they had while getting rich at the expense of the people.

They play a friendly game of golf and then dine on lobster, caviar and champagne.

Also present is the devil, who really is a very friendly & nice guy who has a good time dancing and telling jokes.

They are having such a good time that before he realizes it, it is time to go.

Everyone gives him a hearty farewell and waves while the elevator rises….

The elevator goes up, up, up and the door reopens on heaven where St. Peter is waiting for him.

‘Now it’s time to visit heaven.’

So, 24 hours pass with the MP joining a group of contented souls moving from cloud to cloud, playing the harp and singing.  They have a good time and, before he realizes it, the 24 hours have gone by and St. Peter returns.

‘Well, then, you’ve spent a day in hell and another in heaven. Now choose your eternity.’

The MP reflects for a minute, then he answers: ‘Well, I would never have said it before, I mean heaven has been delightful, but I think I would be better off in hell.’

So St. Peter escorts him to the elevator and he goes down, down, down to hell.

Now the doors of the elevator open and he’s in the middle of a barren land covered with waste and garbage. He sees all his friends, dressed in rags, picking up the trash and putting it in black bags as more trash falls from above.

The devil comes over to him and puts his arm around his shoulder. ‘I don’t understand,’ stammers the MP. ‘Yesterday I was here and there was a golf course and clubhouse, and we ate lobster and caviar, drank champagne, and danced and had a great time.

Now there’s just a wasteland full of garbage and my friends look miserable.  What happened? ‘

The devil looks at him, smiles and says, ‘ Yesterday we were campaigning….. 

Today you voted.

 

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